Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us and we’ll do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, where applicable.
• You must provide your order number or proof of purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photos/videos of the item so we can review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Such products will be clearly identified where applicable.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, we may cover the applicable return shipping costs.

For returns due to a change of mind or personal preference, return shipping costs may be the customer's responsibility.

Cancellations

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return or refund questions, please contact us at:

Email: support@yourstore.com

Please include your order number in your message so we can assist you faster.